A consultant available 24/7 on Slack and Notion for a German NGO

• Intuitive place for consultants to ask questions, Slack

• Standardized Notion as a knowledge database

• Wait times reduced from hours to just a minute

The Client

The Challenge

• Information about specific government programs is dispersed across various Notion databases, pages, and workspaces.

• This is due to the difficulty in structuring data within Notion in a universally understandable, easily findable, and input-friendly manner.

• Junior consultants typically
• first search for information in Notion, then
• reach out to all Senior consultants on Slack to determine who has the most experience in a particular topic. Finally,
• they then wait for a response.

• This process causes significant delays as Juniors often wait hours for a Senior's response, interrupting the Seniors' workday with requests.

The Solution

• Connex implemented a Slack bot that could be tagged at any time.

• The bot uses AI to get questions and provide answers, Notion as its knowledge database, and Zapier to connect both.

• Users can ask questions in an unstructured conversation format. The bot retrieves the requested information from Notion-Pinecone and responds, much like a Senior team member would.

• The bot can learn new information directly from Slack, either through a quick command or an emoji. This action creates an entry in Notion that serves as training data for the AI.

• Notion and the AI are kept synchronized, allowing anyone to update the information retrievable by AI from Notion.

The Results

• Connex consolidated a unique method for consistent data storage in Notion, which paved the way for integrations.

• Junior consultants can now ask questions directly through Slack, their preferred daily app.

• Wait times have been reduced from hours to just a minute.

• Senior consultants no longer face interruptions.

• Both Junior and Senior consultants can now double their work capacity.

Tech Used

• Slack is the interface and common app at Match Talent.

• Notion as the knowledge database.

• OpenAI / ChatGPT as the AI.

• Pinecone as the AI database.

• Zapier to connect all apps.